TERMS OF SERVICE.

Welcome to Windmill Laundry & Dry Cleaners Ltd ("Windmill", "we", "our", or "us"). These Terms of Service govern your use of our website and our laundry, dry cleaning, ironing, alterations, collection, and delivery services. By placing an order or using our services, you confirm that you have read, understood, and agree to these Terms.

1. Our Services

Windmill Laundry & Dry Cleaners Ltd provides professional garment and textile care services, including but not limited to:

• Laundry washing, drying and folding
• Dry cleaning
• Ironing and pressing
• Alterations and repairs
• Duvet, bedding and household textile cleaning
• Collection and delivery services (subject to availability)

All services are subject to availability and acceptance.

2. Orders and Service Acceptance

Orders may be placed:

• In-store
• By telephone
• Through our website
• Through any approved online platform

Collection & Delivery Orders

Customers wishing to use our collection and delivery service must first create an account on our website before requesting a collection.

Collection requests can only be submitted through the customer dashboard after logging into a registered account.

Once a collection request has been submitted:

• A member of our team will review the request.
• We may contact you to discuss your requirements.
• The correct service and pricing will be confirmed before your order is accepted.
• Collection and delivery charges (where applicable) will be calculated based on your address.

You will receive email confirmation advising whether your request has been:

• Accepted; or
• Declined if we are unable to fulfil the request.

Windmill reserves the right to refuse any order for operational, safety or service reasons.

Prices may change without prior notice until an order has been confirmed.

When submitting a request, you may select a preferred collection date and time window, and a preferred delivery date and time window. These are requests only and do not constitute a guaranteed appointment slot.

3. Order Processing Times

Collection requests submitted after our daily processing cut-off times will be reviewed on the next working day.

Current processing cut-off times are:

• Monday–Friday: 5:30pm
• Saturday: 4:30pm
• Sunday: 3:30pm

These processing times relate to reviewing collection requests and do not guarantee collection or same-day completion (see Priority Delivery below).

4. Customer Responsibilities

Customers are responsible for:

• Checking all pockets before submitting garments.
• Removing money, jewellery, keys, pens and valuables.
• Informing us of stains, delicate fabrics or special cleaning requirements.
• Ensuring garments are suitable for laundering or dry cleaning.
• Providing accurate contact details and delivery information.

Windmill Laundry & Dry Cleaners Ltd accepts no responsibility for damage caused by items left inside garments or by undisclosed defects or special care requirements.

5. Cleaning & Garment Care

Garments will be cleaned in accordance with the manufacturer's care instructions wherever possible.

Items without care labels or with illegible instructions are accepted entirely at the customer's risk.

Although every reasonable effort is made to remove stains and achieve the best possible results, we cannot guarantee:

• Complete stain removal
• Colour restoration
• Prevention of shrinkage where fabrics are unstable
• Prevention of colour loss caused by manufacturing defects

Normal wear and tear, weakened fibres, hidden damage or deterioration revealed during cleaning shall not constitute negligence by Windmill.

6. Wash, Dry & Fold Service

For standard service washes:

• Customers are responsible for separating delicate items.
• Items may be washed together within the same load.
• Individual garments are not counted or tagged.
• We cannot accept responsibility for colour transfer, shrinkage or damage caused by unsuitable items included within a mixed load.

7. Alterations & Repairs

Alterations will be completed according to the customer's instructions.

Customers should inspect altered garments upon collection.

Once alteration work has been completed, refunds cannot be provided because of changes in customer preference.

8. Collection & Delivery Service

Our collection and delivery service is designed to provide convenient door-to-door laundry care together with live order tracking.

Customers using this service will receive updates through their customer dashboard and by email throughout the order process, including:

• Collection request received
• Collection accepted or declined
• Driver assigned
• Laundry collected
• Laundry received at our facility
• Order being processed
• Order ready for delivery
• Driver on the way
• Order completed

Delivery times are estimates only and are not guaranteed.

Customers must ensure someone is available to receive deliveries where required.

We are not liable for delays caused by:

• Traffic
• Vehicle breakdowns
• Severe weather
• Accidents
• Staff illness
• Events beyond our reasonable control

9. Priority Delivery

Where operational capacity allows, we may offer:

• Priority Delivery (collection and delivery completed the same day)
• Next-day delivery

Acceptance of Priority Delivery depends upon:

• Current workload
• Machine availability
• Existing priority bookings
• Order volumes

Priority Delivery requests are accepted on a first come, first served basis.

Additional Priority Delivery charges may apply.

Any additional charges will always be confirmed before the order is accepted.

Priority Delivery cannot be guaranteed.

10. Collection & Delivery Charges

We offer:

• Free collection and delivery within a 3-mile radius of our premises.
• Collection and delivery up to a maximum 5-mile radius.

Addresses beyond 3 miles are subject to an additional collection and delivery charge.

Charges are calculated according to distance.

Customers will always be informed of the total collection and delivery charge before their booking is confirmed.

We do not provide collection or delivery beyond our maximum 5-mile service radius.

A minimum order value of £15 applies to all collection & delivery bookings.

11. Walk-In Customers

Customers are welcome to visit our premises during opening hours.

Walk-in customers may either:

• Drop off laundry or garments for professional cleaning services provided by Windmill; or
• Use any available self-service facilities where applicable.

Customers dropping off laundry for professional processing must provide accurate contact details, including a telephone number or email address, so that we can notify them when their order is ready for collection.

Customers are responsible for collecting their completed laundry once they have been notified that their order is ready.

Walk-in customers may:

• Discuss service requirements with our team.
• Receive pricing information.
• Leave garments or laundry items for processing.
• Receive updates when their laundry is ready for collection.

Windmill is not responsible for delays caused by customers failing to provide accurate contact details or failing to collect completed orders after notification.

Customers using any self-service facilities are responsible for:

• Selecting the correct washing and drying settings.
• Ensuring items are suitable for the chosen process.
• Removing all personal belongings before washing.
• Monitoring their own laundry while using the facilities.

Windmill is not responsible for loss, damage, colour transfer, shrinkage, or other issues arising from customers using self-service facilities incorrectly or selecting unsuitable washing or drying settings.

12. Payment

Unless otherwise agreed:

Payment is due upon collection or upon delivery.

For collection and delivery orders, payment may be made:

• Cash
• Debit card
• Credit card

Some online services may require payment in advance.

Windmill reserves the right to retain cleaned items until payment has been received in full.

13. Loss or Damage

If an item is lost or damaged while in our care:

• Claims must be made within 48 hours of collection or delivery.
• Proof of ownership and value may be requested.
• Compensation will be assessed using:
  • Original purchase price
  • Age
  • Condition
  • Fair wear and tear

Our maximum liability shall not exceed the lower of:

• Ten (10) times the cleaning charge for the affected item; or
• £100 per item.

We are not responsible for:

• Existing damage.
• Weak or worn fabrics.
• Missing care labels.
• Manufacturing defects.
• Colour loss.
• Shrinkage.
• Damage to buttons, zips, sequins, beads or decorative trims resulting from normal cleaning.

14. Unclaimed Items

Items remaining uncollected for more than 90 days after notification may be:

• Donated
• Recycled
• Disposed of

without further notice.

Windmill shall not be liable for any loss arising from the disposal of unclaimed items after this period.

15. Website Use

By using our website you agree:

• Not to misuse or interfere with the website.
• Not to upload malicious software or unlawful content.
• That all logos, branding, graphics, photographs and website content remain our intellectual property unless otherwise stated.

We reserve the right to suspend or terminate website access where these Terms are breached.

16. Privacy

Personal information will be processed in accordance with our Privacy Policy and applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018.

17. Force Majeure

Windmill shall not be liable for any delay or failure to perform our obligations where caused by circumstances beyond our reasonable control, including but not limited to:

• Severe weather
• Flooding
• Fire
• Power failures
• Industrial action
• Vehicle breakdowns
• Pandemics
• Government restrictions
• Utility failures

18. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion is prohibited by law, including liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Any statutory consumer rights that cannot legally be excluded or restricted.

19. Changes to These Terms

We may amend these Terms of Service from time to time.

The latest version will always be published on our website and shall apply from the date of publication.

20. Order Messaging

Once you have booked a collection, your customer dashboard provides an in-order messaging feature allowing direct communication between you and our team about that specific order. Messages are linked to the relevant order, and both parties will receive an email notification when a new message is received.

This messaging feature is provided for order-related communication only. For anything urgent or time-sensitive, please call us directly.

21. Order Amendments

If you need to add, remove, or change the quantity of items on an order, you may request these changes yourself through your customer dashboard, provided your order is still Pending or has been Accepted, and we have not yet notified you that a driver is on the way to collect it.

Once collection has been notified, orders can no longer be amended, and a new booking must be placed instead.

Any requested changes are reviewed by our team and must be approved before they take effect. You will be notified by email once your changes have been approved, or if they cannot be accommodated.

Where a discount is applied to your order at our discretion, it will be itemised and shown separately on your final receipt.

22. Contact Information

Acceptance of Terms

By placing an order, creating an account, requesting a collection, dropping off laundry, using our website, or using any service provided by Windmill Laundry & Dry Cleaners Ltd, you acknowledge that you have read, understood, and agreed to these Terms of Service.