PRIVACY POLICY.

Windmill Laundry & Dry Cleaners Ltd ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK data protection legislation.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you:

• Visit our website
• Create a customer account
• Request a collection
• Use our laundry, dry cleaning, ironing, or delivery services
• Visit us as a walk-in customer
• Contact us by phone, email, or through our website

1. Who We Are

Windmill Laundry & Dry Cleaners Ltd
32-34 Windmill Hill, Halesowen, West Midlands, B63 2BZ
01384 386158
Windmill.laundry.drycleaners@gmail.com

2. Information We Collect

Depending on how you use our services, we may collect the following information.

Personal Information

• Full name
• Email address
• Telephone number
• Home or business address
• Collection and delivery addresses
• Payment information
• Order history
• Service preferences
• Account login information
• Customer messages and enquiries

Order Information

When using our collection and delivery service we may collect:

• Collection requests
• Delivery instructions
• Selected laundry or dry cleaning services
• Order status information
• Collection and delivery dates
• Pricing information
• Receipts and invoices

Website Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Website pages viewed
• Date and time of visits
• Referring website
• Website usage statistics
• Cookies and similar technologies

3. Customer Accounts

Customers wishing to use our online collection and delivery service must first create an account on our website.

Your customer account enables you to:

• Request collections
• View your order history
• Receive live order updates
• Access digital receipts
• View previous invoices
• Track the progress of your laundry

We use your account information solely for providing and managing these services.

Walk-in customers are not required to create an online account unless they wish to use our online services.

4. How We Use Your Information

We use your personal information to:

• Create and manage your customer account
• Provide laundry and dry cleaning services
• Arrange collections and deliveries
• Contact you regarding your order
• Provide live order updates
• Process payments
• Produce invoices and receipts
• Respond to enquiries
• Improve our services
• Improve our website
• Maintain internal business records
• Prevent fraud
• Meet legal and accounting obligations
• Send service-related emails and notifications

Where permitted by law, we may also send promotional offers, discounts, or marketing communications. You may opt out of marketing communications at any time.

5. Live Order Updates

If you use our online ordering system, we provide live order updates through your customer dashboard and by email.

These updates may include notifications when:

• Your collection request has been received
• Your collection has been accepted or declined
• Our driver is ready to collect your laundry
• Your laundry arrives at our facility
• Your order is being processed
• Your laundry is ready for delivery
• Our driver is on the way
• Your order has been completed

These communications are necessary to provide the service you have requested and are therefore considered service communications rather than marketing.

6. Collection & Delivery Service

When using our collection and delivery service we may collect information necessary to fulfil your order, including:

• Collection address
• Delivery address
• Preferred collection times
• Delivery instructions
• Distance calculations used to determine applicable collection and delivery charges
• Any special instructions you provide

Collection requests submitted through our website are reviewed by our team before being accepted.

We may contact you by telephone or email to:

• Confirm your requested services
• Confirm pricing
• Clarify booking details
• Arrange suitable collection and delivery times

7. Payment Information

Payments may be made by:

• Cash
• Card

We only collect the information necessary to process payments.

We do not store your full payment card details on our own systems.

Where card payments are processed electronically, payment information is handled securely by our authorised payment provider.

8. Legal Basis for Processing

We process personal information under one or more of the following lawful bases:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Consent, where required

9. Sharing Your Information

We never sell your personal information.

We may share information with trusted third parties where necessary, including:

• Payment providers
• Collection and delivery personnel
• Website hosting providers
• IT support providers
• Software providers managing our online booking system
• Professional advisers
• Accountants
• Legal advisers
• Government authorities where required by law

All third parties are required to process your information securely and in accordance with UK data protection legislation.

10. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Maintain customer accounts
• Keep order records
• Meet accounting and tax obligations
• Resolve disputes
• Comply with legal requirements

When information is no longer required, it will be securely deleted or anonymised.

11. Data Security

We use appropriate technical and organisational measures to protect personal information from:

• Unauthorised access
• Loss
• Theft
• Disclosure
• Alteration
• Misuse
• Destruction

Although we work hard to protect your information, no online service can guarantee absolute security.

12. Your Rights

Under UK data protection law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where processing relies on consent

To exercise any of these rights, please contact us using the details below.

13. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and website functionality.

Cookies may be used to:

• Keep you signed into your account
• Remember your preferences
• Analyse website traffic
• Improve website performance
• Support essential website functionality

You can manage or disable cookies through your browser settings, although some website features may not function correctly if cookies are disabled.

14. Third-Party Websites

Our website may contain links to third-party websites or social media platforms.

We are not responsible for the privacy practices, content, or security of external websites.

We encourage you to review their privacy policies before providing personal information.

15. Children's Privacy

Our services are not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that we have unintentionally collected such information, we will delete it promptly.

16. Order Messaging

If you use our online collection and delivery service, your customer dashboard includes a messaging feature that allows you to communicate directly with our team about a specific order. Messages you send, and any messages we send you, are stored securely and linked to the relevant order so that our team can assist you effectively.

When a new message is sent, an email notification is sent to let the other party know a reply is waiting.

17. Order Amendments

Where you request changes to an order (such as adding or removing items, or adjusting quantities) through your dashboard, we process this request — including your proposed changes and the resulting price — until it has been reviewed and either approved or declined by our team. This information is retained as part of your order history in the same way as your original order.

18. Complaints

If you have any concerns about how we handle your personal information, please contact us first so we have the opportunity to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations.

The latest version will always be published on our website with the updated effective date.

20. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact: