Frequently Asked Questions.

Everything you need to know about booking, collection, delivery and payment.

Yes. You must create a free account and log into your customer dashboard before you can request a collection. Your account allows you to book collections, receive live order updates, track your order, and access your order history and receipts.

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Frequently Asked Questions.

Do I need an account to book a collection?

Can I visit you without booking online?

How do I request a collection?

What happens after I request a collection?

Why isn't my collection confirmed immediately?

When are collection requests processed?

Can I choose my collection and delivery time?

How will I know if my booking has been accepted?

Will I receive updates about my order?

What happens after my laundry has been collected?

What laundry services do you provide?

Do you offer Priority Delivery?

Is there an additional charge for Priority Delivery?

What if Priority Delivery isn't available?

How will I know when my laundry is ready?

How do I pay?

What does my final price include?

Will I receive a receipt?

Will I see if a discount has been applied to my order?

Can I change my order after I've booked it?

Can I message you about my order?

Is collection and delivery free?

Do you collect outside the free delivery area?

How are collection and delivery charges calculated?

Will I know the collection and delivery cost before my booking is confirmed?

Is there a minimum order value?

Do you collect outside a 5-mile radius?

Can walk-in customers receive order updates?

How can I check the status of my order?

Who can I contact if I have a question about my booking?