How Our Collection & Delivery Service Works.

Create your free account on our website and log in to your customer dashboard. Your account allows you to request collections, receive live order updates, view your order progress, and access your order history and receipts.

From your account, you can request a collection from your home or chosen address.

To arrange your collection, simply log into your customer dashboard and select the service you require from the available options.

Choose the items you would like washed or dry cleaned. If the service you require is not listed as an option, please write your request in the message box provided when booking your collection.

Once we receive your request, a member of our team will contact you by phone to discuss your requirements, provide full details, and confirm the price. We will then add and accept the correct service for your order, so you know exactly what service you are receiving and what you will be paying before your collection is confirmed.

Once your collection request has been reviewed, our team will calculate any applicable collection and delivery charges based on your location.

You will receive an email confirming whether your collection request has been:

• Accepted by our staff, or
• Declined (if we are unable to fulfil the request).

Our processing times are:

• Monday to Friday: Orders placed after 5:30pm will be processed the following day.
• Saturday: Orders placed after 4:30pm will be processed the following day.
• Sunday: Orders placed after 3:30pm will be processed the following day.

When booking, you'll also choose a preferred collection date & time and a preferred delivery date & time, in hourly windows. You can select Priority if you'd like same-day collection and delivery (see Priority Delivery below), or Anytime if you have no preference. These are booking requests rather than fixed appointments — if you need an exact time, let us know in the message box.

Once your collection has been accepted, you'll receive an email notification when our driver is ready to collect your laundry.

After your laundry has been collected and safely dropped off at our laundry facility, you will receive a live order update through your customer dashboard, and an email notification will also be sent to let you know your order has arrived at our facility.

Our experienced washing team will then professionally clean your items using the service you selected.

Our trained laundry specialists will carefully wash, dry, fold, or finish your laundry to the highest standard while your order progresses through our system.

We understand that sometimes you may need your laundry returned as quickly as possible. We do offer Priority Delivery — collection and delivery completed on the same day — depending on our workload and availability.

Please note that our machines and processing capacity are limited, meaning Priority Delivery cannot always be guaranteed. Some Priority Delivery requests may be accepted, while others may need to be declined depending on:

• How busy we are at the time of your request
• The number of priority orders already being processed
• Our available machine capacity
• The order in which requests are received

To ensure fairness for all customers, Priority Delivery is handled on a first come, first serve basis.

If you require your laundry completed and delivered on the same day, an additional Priority Delivery charge may apply. We will always inform you of any additional costs before accepting the service, allowing you to decide whether you would like to proceed.

If Priority Delivery is not available, we can arrange delivery for the next available day or a specific day that suits your requirements where possible.

When your laundry is fresh, cleaned, and packed ready for delivery, you will receive an email notification letting you know your order is ready and our driver is on the way to deliver it back to your door.

You will also receive a live order update through your customer dashboard to keep you informed that your order is moving to the delivery stage.

When our driver arrives, you can pay conveniently at your door using either:

• Cash
• Card

Your final charge will include the cost of your laundry service, along with the confirmed collection and delivery charge provided to you before your order was accepted.

Any additional Priority Delivery charges will also be confirmed with you before the service is accepted.

Once your order has been completed, your customer dashboard will automatically display:

• Your unique order number
• A virtual receipt that can be printed

If you prefer not to use our collection and delivery service, we also accept walk-in customers.

Simply visit our laundry facility during our opening hours and bring your items directly to us. Our professional team will discuss your requirements, explain the available services, confirm the price, and process your laundry for you.

Walk-in customers can also receive updates regarding their order and will be notified when their laundry is ready for collection.

From the moment you place your collection request until your laundry is delivered back to your door, you'll receive live order updates through your customer dashboard and email notifications.

These updates will keep you informed throughout each stage of your order, including:

• When your collection request has been accepted or declined
• When our driver is ready to collect your laundry
• When your laundry arrives at our facility
• When your order is being processed
• When your laundry is ready for delivery
• When our driver is on the way back to your door

This ensures you always know the current status of your order from start to finish.